Frequently Asked Questions
Orders
How do I place an order?
Add the desired items to your cart, then click "Order" to securely complete your purchase.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placing it by contacting us at contact@helio.com.
How can I track my order?
A confirmation email with a tracking number will be sent to you as soon as your order ships.
Payment
What payment methods do you accept?
We accept payments by credit card, Mobile Money, and other secure local payment methods.
Is my payment information secure?
Yes, all transactions are secure and encrypted. We never have access to your bank details.
Delivery
What are the delivery times?
Delivery times vary depending on your location. Please consult our Delivery Policy for more details.
Do you deliver outside of Côte d'Ivoire?
Yes, we deliver to several West African countries. Fees and times vary by destination.
Returns
How do I return an item?
Please consult our Returns Policy or contact us directly to initiate a return.
Products
How do I choose my size?
Each product page includes a size guide. If in doubt, please do not hesitate to contact us.
Do the photos accurately represent the products?
We do our best to ensure the photos are as accurate as possible. Slight color variations may exist depending on your screen.